Booking Policy

Adult Learners English Specialization courses consist of 44 lessons, at 60 minutes per lesson. Learners who complete entire course will have received 44 contact hours. Course progresses synchronously—i.e., every lesson builds upon preceding ones. Learners should attend as many in consecutive order as possible. For satisfactory results, learners should maintain 90-percent attendance every term. Upon submitting payment for this course, you acknowledge we cancel and reschedule only when all learners must miss a lesson due to emergency or illness. In all other cases, learners are responsible for attending the lessons at the scheduled times you agree to at check out. Single learners may miss lessons. Learner absences owe to circumstances that fall into two categories: 1) emergency and illness, and 2) other. In both cases, learners can review missed content during “make-up lessons.” Make-up lessons are delivered 1-on-1 or 1-on-2. Make-up lesson duration is 45 minutes. Make-up lessons must be scheduled and completed in the term learner’s absences occurred, excepting if absences occur at the end of terms and learners pay for subsequent terms. Learners are entitled to one make-up lesson per 3 absences up to a maximum of 2 make-up lessons per term. Learners with less than 3 absences are entitled to no make-up lesson. Learners with more than 3 absences and less than 6 are entitled to only 1 make-up lesson. Learners with more than 6 absences in one term are entitled to no more than 2 make-up lessons for that term. Our make-up-lesson allowance has two exceptions: serious family emergency or illness. If you submit written proof of the emergency or illness—e.g., scanned copy of doctor’s diagnosis—more than 2 make-up lessons in a term may be permitted. Absence allowances may not be “rolled over” to subsequent terms or “transferred” to other enrolled learners.

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